Privacy Policy — New Life Disability

Effective Date: June 3, 2026

1. Who We Are & Scope

New Life Disability Advocates ("New Life Disability," "we," "us," or "our") is a brand operated by Dynamic Media Works LLC, a limited liability company formed in the State of Nevada. We are NOT a law firm. We do not provide legal advice or legal representation. We operate a lead intake and referral service that connects individuals seeking help with Social Security Disability Insurance (SSDI) and Supplemental Security Income (SSI) claims to independent, licensed disability law firms and advocacy partners.

This Privacy Policy applies to information collected through our website, our AI voice agent ("Robin"), our SMS messaging program, web forms, telephone calls, and any related services (collectively, the "Services").

2. Information We Collect

We collect the following categories of information:

Identifiers: full name, mailing address, email, telephone number, date of birth.
Sensitive Personal Information: medical conditions, diagnoses, treatment history, disability status, work history, and — if you voluntarily provide it — your Social Security Number (SSN).
AI Voice Call Recordings & Transcripts: audio recordings and text transcripts of conversations with our AI voice agent Robin and any human agents.
ActiveProspect TrustedForm Session Data: certificates, session replays, keystroke timing, and page interaction data captured during form submission for consent verification and TCPA compliance.
Technical Information: IP address, browser type, device identifiers, operating system, referring URLs, pages viewed, cookies and similar tracking identifiers.

3. How We Collect Information

Directly from you when you submit a form, create an account, or contact us.
From our AI voice agent Robin during inbound or outbound calls.
Cookies and similar technologies on our website.
From third-party vendors such as ActiveProspect (TrustedForm), Retell AI, Twilio, and HighLevel CRM.

4. How We Use Information

To deliver lead intake services and respond to your inquiry.
To qualify your claim through our AI voice agent Robin.
To refer qualified leads to our named law firm and advocacy partners, including Premier Disability Services, LLC, Midwest Disability, P.A., and Roeschke Law, LLC.
To contact you by phone, SMS, email, or mail consistent with the consents you provided.
To comply with applicable law, court order, or regulatory request.
To detect, prevent, and investigate fraud, abuse, and security incidents.
To improve our Services, train staff, and quality-assure our AI agent.

5. Sharing of Information

We share information with:

Named law firm & advocacy partners: Premier Disability Services, LLC; Midwest Disability, P.A.; Roeschke Law, LLC; and other vetted partners.
Service providers who process data on our behalf: Retell AI (voice agent infrastructure), ActiveProspect TrustedForm (consent verification), Twilio (A2P 10DLC SMS & telephony), and HighLevel CRM (customer data platform).
Legal disclosures: when required by law, subpoena, court order, or to protect rights, safety, or property.
Business transfers: in connection with a merger, acquisition, financing, or sale of assets.

SMS No-Sharing Clause

Mobile phone numbers, SMS opt-in data, and consent information collected through our SMS program are NOT shared with any third parties or affiliates for marketing or promotional purposes, under any circumstances. This restriction applies specifically and exclusively to SMS opt-in data and is separate from the general sharing described above.

SMS Messaging Program

Program Name: New Life Disability Advocates Alerts. By opting in, you agree to receive recurring automated SMS/MMS messages from New Life Disability Advocates about your application, reminders, status updates, denial/appeal help, professional review options, and — if you choose to be referred to a partner law firm — scheduling and retainer signing reminders related to that referral. Message frequency varies, up to approximately 10 messages per month. Message and data rates may apply. Reply HELP for help, STOP to cancel. After replying STOP you will receive a one-time confirmation and no further messages. To rejoin, reply START or sign up again. Supported carriers include AT&T, T-Mobile, Verizon, Sprint, Boost, U.S. Cellular, Cricket, Alltel, Virgin Mobile, MetroPCS, Tracfone, Google Voice, and most other US carriers. Mobile opt-in data and consent are not shared with third parties or affiliates for marketing purposes.

6. Recording & AI Voice Disclosure

Our AI voice agent Robin identifies itself as an artificial intelligence within its first utterance on every call, in accordance with the FCC's February 2024 Declaratory Ruling classifying AI-generated voices as "artificial voices" under the TCPA and the FCC's August 2024 Notice of Proposed Rulemaking on AI disclosure. Calls are recorded for quality, training, and compliance purposes.

You may opt out of recording or AI interaction at any time by (a) telling Robin "stop" or "speak to a human," (b) hanging up, or (c) emailing privacy@newlifedisability.com.

7. Your Rights — Federal

Under the Telephone Consumer Protection Act (TCPA) and the FCC's April 2025 consent revocation rules, you may revoke prior express written consent to receive autodialed calls, prerecorded/AI voice calls, or SMS messages at any time through any reasonable means, including replying STOP to a text, telling an agent to stop calling, or emailing us. Revocation is effective for all messages on related topics.

8. Your Rights — State Privacy Laws

Depending on your state of residence, you may have additional rights — including the right to know, access, correct, delete, port, or opt out of sale or sharing of your personal information — under: California (CCPA/CPRA), Nevada (NRS 603A), Florida (FTSA), Virginia (VCDPA), Colorado (CPA), Connecticut (CTDPA), Utah (UCPA), Texas (TDPSA), Oregon (OCPA), Montana (MCDPA), Delaware (DPDPA), Iowa (ICDPA), New Hampshire (NHDPA), New Jersey (NJDPA), Tennessee (TIPA), and Indiana (ICDPA). To exercise any of these rights, email privacy@newlifedisability.com.

9. Data Retention

Web form submissions and call recordings: 5 years from collection (TCPA / FTSA statute-of-limitations buffer).
Opt-out and Do-Not-Contact records: retained indefinitely to honor your request.

10. Data Security

We use TLS encryption in transit, encryption at rest for stored personal data, role-based access controls, audit logging, and vendor due-diligence to protect your information. No system is perfectly secure; we cannot guarantee absolute security.

11. Cookies & Tracking

We and our vendors use cookies, web beacons, session replay, and similar technologies to operate the site, remember preferences, measure performance, and verify TCPA consent. You can disable cookies in your browser; some features may not work.

12. Children's Privacy

Our Services are intended for adults 18 years of age or older. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, contact us and we will delete it.

13. Third-Party Links

Our site may link to third-party websites that are not controlled by us. We are not responsible for their content or privacy practices. Review their policies before submitting information.

14. Changes to This Policy

We may update this Privacy Policy. For material changes, we will provide at least 30 days' advance notice by posting the revised policy and updating the Effective Date, and where appropriate by email or SMS.

15. Carrier Liability Disclaimer

Wireless carriers are not liable for delayed or undelivered messages. Neither New Life Disability Advocates, its affiliates, nor any participating carriers shall be liable for any losses, damages, or claims arising from your use of the SMS messaging program, including without limitation: delayed messages, undelivered messages, lost messages, service interruptions, or any technical issues affecting message transmission.

16. Contact Us

Email: privacy@newlifedisability.com
Mail: Dynamic Media Works LLC, 6901-A North 9th Avenue #847, Pensacola, FL 32504

See also: Terms of Service · Contact Us